Privacy Policy

1. Who we are

Atelier Vernarch ("we", "us", "our") is an architecture and interior design studio based in Chennai, Tamil Nadu, India, serving clients across Tamil Nadu. This Privacy Policy explains how we collect, use and protect your personal information when you visit www.ateliervernarch.com, fill in our forms (including forms on Facebook and Instagram), or contact us by phone, email or WhatsApp.

By sharing your details with us, you agree to the practices described in this policy.

2. Information we collect

We only collect information that you choose to give us, such as:

• Contact details: your name, phone number and email address.
• Project details: your city or property location, the type of space you want designed, your approximate budget, your preferred timeline and any other information you share about your project.
• Communication records: messages, calls and emails you exchange with us.
• Website usage data: basic technical information such as browser type, device type, pages visited and time spent on our website, collected through cookies and similar tools.

3. How we collect it

• Lead forms on Facebook and Instagram (Meta lead ads).
• The contact form and links on our website.
• Phone calls, WhatsApp messages and emails you send us.
• Meetings and site visits.

4. How we use your information

We use your information only to:

• Respond to your enquiry and arrange a consultation.
• Prepare design proposals, 3D designs, quotations and project plans.
• Carry out and manage your interior or architecture project.
• Send you updates about your project, and occasionally about our services. You can opt out of these at any time.
• Improve our website, services and advertising.
• Meet our legal, tax and accounting obligations.

5. We do not sell your data

We never sell, rent or trade your personal information. We share it only when needed, with:

• Our team and trusted partners (such as contractors, carpenters, electricians and suppliers) who work on your project, and only the details they need to do that work.
• Service providers who help us run our business, such as website hosting, email, and advertising platforms like Meta (Facebook and Instagram) and Google.
• Government or legal authorities, if required by law.

6. Cookies and advertising

Our website may use cookies and tools such as Google Analytics, Google Ads and the Meta Pixel to understand how visitors use our site and to show relevant ads. These tools may collect information about your visit. You can block or delete cookies through your browser settings, and manage ad preferences in your Facebook, Instagram and Google account settings.

7. How long we keep your information

We keep your information only for as long as needed to respond to your enquiry, complete your project, provide after-sales support, and meet legal and accounting requirements. After that, we delete it or store it securely.

8. How we protect your information

We take reasonable steps to keep your information safe from loss, misuse and unauthorised access. Access is limited to people who need it to serve you. However, no method of storing or sending data online is completely secure.

9. Your rights

In line with applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, you can:

• Ask what personal information we hold about you.
• Ask us to correct or update your information.
• Ask us to delete your information, unless we need to keep it by law.
• Withdraw your consent or stop receiving marketing messages from us at any time.

To make a request, contact us using the details below. We will respond within a reasonable time.

10. Links to other websites

Our website and social media pages may link to other websites. We are not responsible for the privacy practices of those websites, so please read their privacy policies.

11. Children's privacy

Our services are meant for adults. We do not knowingly collect personal information from anyone under 18 years of age.

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be on this page, with the effective date shown at the top.

13. Contact us

If you have any questions about this Privacy Policy or how we handle your information, please contact us: